Village Pottery Traditional House Tealight Holder

It is the responsibility of the customer to ensure the billing and delivery address is correct on their order, once dispatched we are not able to amend this.

SHIPPING COSTS

UK Shipping is free for orders over £99. For orders under this amount the shipping cost will be automatically calculated based on the weight and size of the parcel.

• Up to 1kg = £2.99
• 1-2kg = £3.99
• 2-5kg = £4.99 
• Over 5kg = £5.99

DELIVERY TIMES

We will endeavor to dispatch your goods on the same day or next working day. Orders will be sent via Evri or Royal Mail, dependent on the contents of the order.

• Standard UK Delivery - 3-4 working days
• Next Day Delivery - 1 working day from dispatch
• Orders placed before 12 noon will be dispatched on the same day.
• Orders placed after 12 noon may not be dispatched until the next working day
• Working days are Monday-Friday and do not include weekends or bank holidays

NEXT DAY DELIVERY ORDER EXAMPLES:

CHANGE OF MIND

We will gladly refund any item returned to us unopened within 30 days of purchase sealed in the original packaging and in a resealable condition. Return postage costs are payable by the customer.

FAULTY GOODS

If you purchased an item from us and the item is defective (within the first 30 days) we will replace it free of charge, alternatively we will offer a full refund upon receipt of the faulty goods. We will cover the cost of the return postage for faulty or incorrect items by issuing a prepaid label so the item can be dropped off at a local post office or parcel-shop.

If you purchased an item from us and the item becomes defective after 30 days we will at our discretion replace it free of charge, or alternatively we will ask you to exercise the manufacturers warranty provided with your goods.

Items returned as faulty that are found not to be faulty when tested will be returned at the buyers expense. 

RETURNS PROCESS

Before returning any item to us please contact us first. If you are returning a faulty or incorrect item we will issue you with a prepaid postage label which is valid for returns via the post office or a local parcel-shop drop off point. Please ensure you obtain a proof of postage in case the item gets lost, please also ensure the package contents contains a record of your Name and Order Number. Once received we will endeavor to process the return within 24 hours.