CHANGE OF MIND
We will gladly refund any item returned to us unopened within 14 days of purchase sealed in the original packaging and in a resell-able condition, buyer accepts all return postage costs.
If you purchased an item from us and the item is defective (within the first 30 days) we will replace it free of charge, alternatively we will offer a full refund upon receipt of the faulty goods. If you purchased an item from us and the item becomes defective after 30 days we will at our discretion replace it free of charge, or alternatively we will ask you to exercise the manufacturers warranty provided with your goods. Items returned as faulty that are found not to be faulty when tested will be returned at the buyers expense. We will cover the cost of the return postage for faulty or incorrect items by issuing a prepaid label so the item can be dropped off at a local post office or parcel-shop.
MISSING / LATE ITEMS
During peak seasons (i.e Christmas) postal services often take longer to deliver items than they usually would so please do consider the time of year before chasing missing or late items.
If you believe your item has been lost in transit, please ensure you carry out the steps below before contacting us.
- Contact your local sorting office to verify the item hasn't been taken back awaiting collection, in 90% of cases items are held in the sorting office but buyers have not been issued a collections card by Royal Mail stating such.
- Please allow 10 working days from the dispatch date before contacting us (this is the time Royal Mail set in order for us to pursue a claim), International buyers please leave 28 working days.
Before returning any item to us please contact us first. If you are returning a faulty or incorrect item we will issue you with a prepaid postage label which is valid for returns via the post office or a local parcel-shop drop off point. Please ensure you obtain a proof of postage in case the item gets lost, please also ensure the package contents contains a record of your Name and Order Number. Once received we will endeavor to process the return within 24 hours.